In a competitive market, any edge in sales or service you have over your competitors can make the difference in whether you gain or lose a sale. In this world of automated, touch-tone customer help systems, the ability to chat with a live person through a website is a prominent feature. Having such a feature on your website, especially when a competitor doesn't, may be the crucial selling point that compels a potential customer to choose you over a competitor.

As the Internet has matured, online shoppers have become savvier and are expecting more from online sellers. Increasingly, they want their online transactions backed up with live customer support, just as they would have in a brick and mortar store.

Live sales and live support chat services are no longer the novelty they once were; they've matured into a serious sales and support tool.  Here at All In One Easy Website, we recognize that these days, if you're not using one of these services for your online store, it is possible you are missing out on valuable sales opportunities.  These is why we built the live chat integrated service with the All In One Easy Website solution to ensure you do not have to go somewhere else to purchase a software to intergrate this type of feature.  To add this feature to your site it cost an additional $14.95 a month.

About the Live Chat add-on feature:

Increase Sales with BizLiveChat
BizLiveChat is the perfect tool to connect with your customers and get the most benefit from your web site presence. 

Real-time site monitoring
Monitor visitors in real time.  The BizLiveChat admin console allows you to see what pages visitors are on, where they came from and  how long they have been on your site.

Chat with visitors
Provide fast answers and information to your visitors.  With the live chat button visitors can click it to start a chat session and ask their questions.  Increase sales by providing timely answers and effective customer service. 

Initiate chat with visitors
Use the chat invitation and auto chat invitations to prompt visitors to chat.  The chat invitations displays an eye catching graphic and encourages visitors to click on it to chat with you. 
Screen Shot

Admin Console Requirements:
Microsoft Windows
Internet Explorer 6.0

Visitor Requirements:
Most any web browser

	Real time visitor monitoring
	Detailed visitor information
	location
	where they came from
	number of visits to your site
	browser and operating system
	page history and current page
	time on page
	time on site
	name & email (if they have chatted with you before)
	Online/Offline indicator
	Online chat - maintain multiple chat sessions at the same time
	Initiate chat with chat invitations
	Automatic chat invitations - setup profile to auto invite visitors after a specified number of page views
	Animated chat invitation window
	Customizable chat window
	Colors
	Graphics/logo
	Layout
	Custom messages
	Preset messages
	Webpage links
	Chat transcripts
	Multiple operators
	Ecommerce features - view visitors shopping cart
	Easy administration & setup